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Mobile Medi Alert Policy Terms & Conditions


The Mobile Medi Alert is warrantied for 1 year from the date of purchase when used under normal conditions, appropriately cared for and maintained. At the discretion of Mobile Medi Alert, repair or replacement may include new and/or refurbished parts up to the value of the unit being repaired or replaced. The warranty does not apply if there is:

(1) evidence of water infiltration
(2) damage to the recharge insertion point
(3) power, electrical or voltage surge
(4) damage caused by accident, excessive heat, abuse, misuse, flood, fire, lightning, or earthquake.

Do not return your Mobile Medi Alert by post until you first call us to ascertain what the problem may be and we confirm that returning the unit is necessary. Australian Consumer Law may imply warranties or conditions or impose obligations upon Mobile Medi Alert that cannot be excluded, restricted or modified or excluded, restricted or modified to a limited extent. This must be read subject to these statutory provisions. Under these provisions your rights as a consumer include statutory guarantees that goods supplied to you will be of acceptable quality and will be fit for any notified purpose.

To the extent that the applicable law does not permit the disclaimer of warranties, the product is warranted only to the minimum amount legally required. If the product is faulty or not in accordance with your order, you must notify Mobile Medi Alert within 14 days of receiving your Mobile Medi Alert. Otherwise you will waive any right to reject them. Your Mobile Medi Alert will be replaced at no extra cost to you. Should you request a refund, the amount refunded will exclude the cost of the SIM card, programming and postage. The non- refundable dollar amount ranges between $30-$50, the amount of which is solely at the discretion of Mobile Medi Alert.

There are no refunds if you simply change your mind after you have purchased your Mobile Medi Alert.


Website use: Using this website is conditional upon your acceptance and compliance with the Terms & Conditions set out below. By using this website, you are agreeing to our Terms and Conditions. Mobile Medi Alert reserves the right to amend the Terms and Conditions at any time and without notice to you. If you use this website after any change we make, you are responsible to abide by the Terms and Conditions accordingly.

Product Availability: If we happen to be out of stock of an item you have ordered online, you will be notified and you may (a) request a different colour, (b) wait for new stock to become available, or (c) request a full refund. Prices – The cost of the Mobile Medi Alert includes SIM card activation (not necessarily the SIM card), programming, and Express Post postage. The displayed price includes GST (if applicable). You are responsible for any taxes, duties or other liabilities imposed by any governmental agency for any product(s) you order from this website.

Delivery: We endeavour to post your order within 24-48 hours after you provide us with the information needed to activate your SIM card and program your unit.

Website Disclaimer: The information on this Mobile Medi Alert website is provided in good faith on an “as is” basis. We make no representation or warranty as to the reliability, accuracy or completeness of the information contained on our website. We do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website. You must not rely on the information within this website as an alternative to medical advice from your doctor or other health services provider. If our website does not satisfy the laws of a country (outside Australia), then residents of that country should not use our website.

Product Disclaimer: The Mobile Medi Alert is designed for communication and GPS tracking. Mobile Medi Alert and/or its distributors assumes no responsibility for the accuracy, reliability, or completeness of the information of its products or services, whether expressed or implied. You are responsible for assuring that your product performs as expected when you receive your item(s).

Users of a pacemaker should not wear the Mobile Medi Alert on a lanyard. To the maximum extent permissible by applicable law, Mobile Medi Alert and/or its distributors shall in no event be liable for any direct, indirect, punitive, personal injury or death, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use arising out of or in any way connected with the use or performance of the Mobile Medi Alert and/or the phone service providers used in conjunction with the Mobile Medi Alert. If you are dissatisfied with the Mobile Medi Alert and/or any related services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Mobile Medi Alert.

Indemnity: The person using the Mobile Medi Alert unit indemnifies all representatives and distributors of the Mobile Medi Alert from and against all claims, lawsuits, including legal fees, and losses asserted against and alleged to be caused by the Mobile Medi Alert. This includes any and all claims for contributory liability and/or subrogation. Indemnification and subrogation rights extends to include any and all third party beneficiaries of the Mobile Medi Alert user. The product is not directed at, or intended for distribution to or for use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or any jurisdiction or country that would subject Mobile Alert or its licensees or affiliates to any registration requirement within such jurisdiction or country.

The services and content are provided “as is” and without warranties of any kind, either express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, which are hereby expressly disclaimed to the fullest extent permissible pursuant to applicable law. Mobile Medi Alert shall not be responsible or liable to any user for any acts of fraud, theft, misappropriation, tampering, hacking, interception, piracy, misuse, misrepresentation, dissemination, or other illegal or unauthorised activities of third parties.

Product Limitations: This Mobile Medi Alert is reliant on the cell phone service provider’s network coverage to make phone calls, to send SMS text messages and to transmit information regarding GPS positioning. These services may vary between providers and locations throughout the world. GPS location is often not available when the Mobile Medi Alert is inside a building. Also, outdoor location performance can sometimes deliver inaccurate coordinates if the device is unable to get a fix on a minimum number of satellites. The accuracy of GPS positioning is determined by the availability of unobstructed line of sight to the available satellites. It is not a life saving device and cannot provide a guaranteed level of performance beyond what can be expected from technology of this kind. It can only perform as it should when correctly operated. If it does not call or text when it’s supposed to, get help with an alternate method. It is highly recommended that the user periodically tests their unit every 1-3 months by pressing the SOS button. Warn contacts first. It is the user’s responsibility to assure that their phone service provider is notified before their credit or debit card expires or if credit needs to be added to the SIM card used in their Mobile Medi Alert. Your emergency contacts should be people who are available to assist you. Choose contacts carefully.

Liability Limitation: Should any liability arise due to actions by Mobile Medi Alert representatives, regardless of whether or not any loss, damage, or injury was caused or contributed by Mobile Medi Alert’s negligence, such liability will not exceed the amount of $397. Mobile Medi Alert representatives and its distributors make no assertions or assurances that its products will work at all times, nor are any Mobile Medi Alert products designed to prevent injury(s) or loss. Mobile Medi Alert is not responsible or liable for any injury, loss or damage caused by anyone responding or failing to respond to the user’s call for help. Mobile Medi Alert representatives are not responsible or liable for any injury, loss or damage for the user’s failure to follow the instructions contained in the Mobile Medi Alert user guide or owner’s manual, or for failure to recharge the Mobile Medi Alert. To the fullest extent permissible by law , Mobile Medi Alert shall not be responsible or liable to you or any third parties claiming through or under you under any circumstances for any indirect, consequential, special, incidental, punitive, or exemplary damages or losses, arising out of your use or inability to use the product, including but not limited to interruptions or delays in transmission, regardless of the type of claim or the nature of the cause of action, even if Mobile Medi Alert has been advised of the possibility of damage or loss. To the fullest extent permissible by law, Mobile Medi Alert’s maximum aggregate liability shall not exceed the amount that you have paid for the goods to which the liability relates. To the fullest extent permissible by law, if you are dissatisfied with the product, fulfilment of any order, do not agree with any part of this agreement or have any other dispute or claim with or against Mobile Medi Alert, your sole and exclusive remedy is to discontinue using the product.

Mobile Medi Alert accepts no responsibility for any Electro Magnetic Pulse (EMP) that may or may not be generated by phone service providers regardless of whether such EMP damages or disables the user’s Mobile Medi Alert device. The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy, and to the extent applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, the foregoing limitation may not apply to you. Except in the case of Mobile Medi Alert’s wilful misconduct or fraud, you understand and expressly agree that your use of the Mobile Medi Alert product is at your sole risk and that to the extent permitted by law, you will be solely responsible for any damage to you, your property or any third party or their property arising from use of the product. Mobile Medi Alert shall not be responsible for shipping or fulfilment delays, the cancellation of any transaction or the unavailability of any product.

Website Links: The Mobile Medi Alert website includes links to other websites that are not controlled by Mobile Medi Alert. We are not responsible for the accuracy of information on those linked sites. Copyright – Mobile Alert is the copyright owner of its website contents. No part of this website may be reproduced without a Mobile Medi Alert representative’s permission.


When conducting business, we collect and use information for the purpose of operating our business and custom programming a Mobile Medi Alert for each client. We also collect information to disclose to one or more mobile phone service providers for the purpose of activating a SIM card.

We may acquire this information from the user of our product(s), an organisation, family or friend(s) of the end user.

Reasonable precautions are taken to protect the confidentiality of the information provided. We do not share user’s personal information except when required by law, in which case, personal information may be disclosed without the user’s consent.

You may request access to the personal information we hold about you.

Links taking you away from this website are not subject to any of our practices or policies. As such, you are solely responsible for whatever transpires when a link directs you away from this site. Mobile Medi Alert may choose to update this privacy policy. If we exercise our option to so, the updated date will show at the bottom of this page.


The Mobile Medi Alert is not submersible. It is recommended you DO NOT wear the unit while showering, however if you do take the unit into the shower, we recommend you place it into a zip- lock bag and hang it on a hook or place it onto a low ledge above drain level where you can easily get to it. Be aware that water infiltration may permanently disable or destroy this product. This will void the warranty.

Switch off your Mobile Medi Alert when instructed to turn off all mobile phones on commercial aircraft.

Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.

Never use any chemical or detergent to clean the Mobile Alert. This may erode its surface.

In order to eliminate the risk of electric shock, do not touch the ends of the power cable, charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.

Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential of over-heating the battery, which may cause damage.

It is recommended you DO NOT wear the Mobile Alert on a lanyard while sleeping.


We accept VISA or MasterCard both online (via PayPal). If you require alterative payment methods, this will be at a Mobile Medi Alert’s representative’s discretion. Contact us on

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