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Frequently Asked
What makes the Mobile Medi Alert different from other alert pendants?

Most traditional alert pendants have a range of 20-50 metres. They were designed to work primarily within the home. On the other hand, the Mobile Medi Alert works wherever it can pick up a cell signal, just like a mobile phone.

What happens when the SOS button is pressed?

A text is sent to the mobile phone of each of the emergency contacts letting them know that the user has pressed the SOS button. In addition to the texts, calls will be made sequentially to each of the emergency contacts. If the call is not answered, then the next emergency contact is given the opportunity to answer. Whoever answers first is the one that the user can speak to. Regardless of whether the call is answered by a person, voicemail or an answering machine, the sequence of calls stop after the user briefly presses the SOS button or the emergency contact pressed #1 on their keypad.

What about ongoing costs?

There are no ongoing costs from our end once you have purchased your Mobile Medi Alert.  Your purchase comes with your choice of either an Aldi (Telstra network) SIM card or Amaysim (Optus network) SIM card.  The details of these two SIM cards can be found here at the shop page.

Can Mobile Medi Alerts be programmed to call OOO?

Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.

How does the Fall Detector work?

Fall Detection technology is still developing.  The alarm may sound when the device senses quick angle changes or an abrupt knock of the unit.  This is what is recognised as a fall.  The unit may sound when simply placing it down onto a table.  If the alarm sounds and you didn’t mean it to, give the SOS button a short press.  That will abort the emergency texts being sent to the contacts.  If you prefer, the fall detector can always be switched off or on.

How do you find the location of the user of the Mobile Medi Alert?

Your family and friends can find you by texting the word LOC to your Mobile Medi Alert from any smartphone.  The return text will include a link which, when clicked, will lead them to Google Maps and show the location of the device.  In the text, the word NOW means they are getting your correct current location.  The words LAST KNOWN means the GPS satellites are not “seeing” the user, so the map is showing the user’s last known location.

Is the Mobile Medi Alert waterproof?

The Mobile Medi Alert is waterproof to IP66 standard which means you could wear it in the shower. However, the issue with wearing it in the shower is that soap and shampoo change the viscosity of the water to make it easier for the water to get into small crevices. Generally, we have found that water infiltration primarily occurs when people take their device underwater (swimming for example). The Mobile Medi Alert is not to be submersed in water.

So while the Mobile Medi Alert is waterproof to IP66 standard, we advise that if you want to take your device in the shower then:

A) Hang it on a hook so that it’s not next to your skin while lathering up or where shampoo can drip on it.

B) For greater protection, put it in a zip-lock bag. The zip-lock can be clamped over the string part of the lanyard so it can still be worn or hung on a hook.

Please note that water infiltration voids the warranty.

How do I change an emergency contact number on my Mobile Medi Alert?

If by chance you need to change a number on your contacts, you can do this following the User Guide you will receive when you purchase your Mobile Medi Alert.  If you prefer, we can remotely make any changes you require, just contact us on

How often does my Mobile Medi Alert need charging?

Every day or two should suffice.  Variables that determine standby time include cell signal strength, programmed options, and of course, usage.

Are there government or private organisations that I can apply to for funding to assist with the purchase of my Mobile Medi Alert?

Funding from particular groups is on a case by case basis.  For example, the National Disability Insurance Agency may provide funding for an individual who meets specific criteria.  Your family doctor may be able to provide information regarding the various organisations to contact.

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